How payroll email reminders work and how to disable them

Users in your organization with the Owner or Payroll Administrator role will receive email reminders when there's a chance that the coming period’s pay run could be missed due to late creation or approval. Two email reminders will be sent: one two business days prior to the payroll input due date and another one hour prior to the input due date.

Email reminders will only be sent if:

1. The pay run hasn't been created two business days prior to the input due date, and/or
   
2. The pay run has been created,  but its status is not Approved, Posting, or Posted two business days and/or one hour prior to the input due date

How to opt out

Email reminders will be turned on as default. If you want to disable payroll email reminders, submit a ticket to our support team. Make sure you include the name of your payroll organization in the ticket.

Note that at this time, payroll email reminders cannot be turned off for individual users. Your organization can either choose to receive emails or disable reminders for all users.

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