How to clear your browser's cache and cookies

How to clear your browser's cache and cookies

Web browsers store data from previously visited websites in the cache to help load those sites quicker the next time you visit them. They also store user preferences such as login information as cookies. If you’re experiencing issues with Rise in your browser, a good first troubleshooting step is to clear your cache and cookies to ensure that your browser’s stored data isn’t causing any issues.

Chrome

  1. Copy and paste the following URL into Chrome's address bar, then hit Enter: chrome://settings/content/all
  2. Use the search bar in the upper right corner to find risepeople.com in the list of sites. 
  3. Click the three dots next to risepeople.com and then click Clear data.
  4. In the Clear site data? window, click Clear.

Safari

  1. Click on Safari on the top menu bar.
  2. Click Preferences.
  3. Click the Privacy tab.
  4. Click Manage Website Data…
  5. Select risepeople.com.
  6. Click Remove.

Firefox

  1. Copy and paste the following URL into Firefox's address bar, then hit Enter: about:preferences#privacy
  2. Scroll down to Cookies and Site Data and click Manage Data....
  3. Use the search bar to find risepeople.com in the list of sites, and select it by clicking on it.
  4. Click Remove Selected and then Save Changes.

Edge

  1. Copy and paste the following URL into Edge's address bar, then hit Enter: edge://settings/siteData
  2. Use the search bar in the upper right corner to find risepeople.com in the list of sites. 
  3. Click the arrow next to risepeople.com and then click the trash can icon next to each subdomain.
Make sure to reload the page (Ctrl/Cmd + Shift + R) after clearing your browser's cookies and cache.

    • Related Articles

    • Supported browsers

      At Rise, we use the newest capabilities available in modern, up-to-date browsers. We test and develop our software on the following list of compatible browsers and restrict access to Rise from incompatible browsers. This ensures the privacy and ...

    • How to request a journal entry report

      What we need to run the report for you Please send a request including the following information: Your Organization Name Pay Run Number(s) Expected resolve time: 1 business day What we need to help troubleshoot errors If the JE summary report does ...

    • Guide to getting started in Rise

      1. To get started, log in to Rise. Check out our article on How to log in for step-by-step instructions. 2. Once you’ve logged in, start by adding your employees to the platform and setting up the structure of your organization. Our How to get ...

    • Migrate to the latest version of Rise

      Rise began as a simple payroll app, but we’ve grown into Canada’s leading all-in-one people platform. If you or your company joined us years ago, you might still be using our legacy setup. Now’s the time to upgrade! It’s free, takes less than a ...

    • Frequently Asked Questions

      Q: If an Owner changes an employee’s compensation setting to “Everyone”, whose compensation will the employee see? A: Once an employee’s compensation setting has been changed to “Everyone”, the employee will have the ability to see any other ...