How to Issue ROEs from Your Old Provider

How to Issue ROEs from Your Old Provider

When you switch over to Rise it is helpful to issue ROEs through your old payroll provider, so that you don't need to manually add old payroll history in order to meet Service Canada's required number of pay periods ('one year plus one pay period'). For more information about when this would be necessary (and the implications), please discuss with your Implementation Specialist.

When issuing an ROE through your old provider, make sure you follow the guide on how to issue the ROE from their software.

For the reason for issuing the ROE -- make sure you choose code K. This is a code which encompasses circumstantial reasons.

If you have the options available, there are several sub-codes for code K. The one you want to use for a change in payroll provider is Code K17 - Change of Service Provider.

This will indicate to Service Canada that this is part one of the ROE, and when you issue the final ROE for an employee in Rise, Service Canada will know to put those two ROE's together!

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