When transitioning to Rise, it’s helpful to issue ROEs through your old payroll provider so that you don’t need to manually add old payroll history in order to meet Service Canada’s required number of pay periods (‘one year plus one pay period’). For more information about when this would be necessary (and the implications), please discuss it with your Onboarding Specialist.

When issuing an ROE through your old provider, make sure you follow the guide on how to issue the ROE from their software.

Make sure you choose Code K for the reason for issuing the ROE. This code encompasses circumstantial reasons.

If your old provider offers these options, there are several sub-codes for Code K. The one you want to use for a change in payroll provider is Code K17—Change of Service Provider.

This will indicate to Service Canada that this is part one of the ROE, and when you issue the final ROE for an employee in Rise, Service Canada will know to combine those two ROEs.