How to Issue ROEs from Your Old Provider
When you switch over to Rise it is helpful to issue ROEs through your old payroll provider, so that you don't need to manually add old payroll history in order to meet Service Canada's required number of pay periods ('one year plus one pay period'). For more information about when this would be necessary (and the implications), please discuss with your Implementation Specialist.
When issuing an ROE through your old provider, make sure you follow the guide on how to issue the ROE from their software.
For the reason for issuing the ROE -- make sure you choose code K. This is a code which encompasses circumstantial reasons.
If you have the options available, there are several sub-codes for code K. The one you want to use for a change in payroll provider is Code K17 - Change of Service Provider.
This will indicate to Service Canada that this is part one of the ROE, and when you issue the final ROE for an employee in Rise, Service Canada will know to put those two ROE's together!
What is a Record of Employment (ROE)?
What is a ROE? A Record of Employment (ROE) is a form that employers complete and file to Service Canada at the end of an employee's service. This is for the employee in the event that they stop working and experience an interruption in earnings. ...
How to issue an ROE
There are two ways you can generate an ROE for your staff. Both work equally well, so feel free to use whichever is easiest for you! Creating an ROE through the ROE tab 1. In Payroll, Select the ROE option in the side menu. 2. In the dropdown that ...
How to complete a Record of Employment
Preparations Before reviewing the ROE for accuracy, you will need to complete the following steps. 1. Terminate the employee within the system. For more details, check out our article on How to update an employee employment status. 2. Complete their ...
Why are my ROE totals not balanced?
Block 15B (total insurable earnings) looks like it should be calculated the same way as the total insurable hours (Block 15A) next to it. The total insurable hours represent a full year plus one pay period, which means it is a sum of all the values ...
Why do I get the ROE error: "last day for which paid must be within final pay period"
What does it mean? Commonly this is pointing to the fact that the final day that the employee worked (and should be paid for) is after their last payment. Sometimes this happens when an employee is paid their final pay a few days before their last ...