How to request a journal entry report
What we need to run the report for you
Please send a request including the following information:
- Your Organization Name
- Pay Run Number(s)
Expected resolve time: 1 business day
What we need to help troubleshoot errors
If the JE summary report does not balance, it maybe be due to the following reasons:
- A new payroll instruction is not allocated
- Earnings or deductions under a new department are not allocated
- Existing instructions are mapped incorrectly
If you know that one of these errors exists, and want our assistance re-mapping your instructions, please include both the debit and credit code for each affected instruction. We can not assist you without both the debit and credit code.
For us to assist you with troubleshooting, please also include your organization name and the pay run number connected to the error. To expedite the process, you can upload the utility to sharefile for us to see exactly what you are seeing.
Expected resolve time: 2-3 business days
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