How to request a new administrator
Setting up a new user
The primary contact for the account just needs to send us a quick email with the following information and we'll your new colleague set up right away!
- Full Name:
- Email Address:
- Type of Access: (e.g. All Access but Approval, Reports Only, Employee Information only)
Setting up a new super user
If your new user needs full access to the system including approval of payroll, we need the signing authority from the Rise contract to approve the change. Please download and complete this form and send to our support team.
Related Articles
How to request new payroll instructions
How to request new instructions Please download and complete this document. Send the completed document to support@risepeople.com - expected resolve time is 1 business day. Helpful tips You can add as many new payroll instructions as you need to the ...
How to request a journal entry report
What we need to run the report for you Please send a request including the following information: Your Organization Name Pay Run Number(s) Expected resolve time: 1 business day What we need to help troubleshoot errors If the JE summary report does ...
How to see updates within Rise
Whenever we release a new feature, we post a short summary and links to any corresponding Knowledge Base articles on our Product Updates page. If you’re set as an owner or admin in Rise, you can now view our product updates right from within the Rise ...
Change your password
1. In the upper right corner, click on your profile picture, then click Settings. 2. Go to Account Settings. 3. Scroll down to Password, and enter your current password. If you’ve forgotten your password, follow the directions in our How to reset ...
How to request a manual tax calculation
Asking Rise to do a manual tax comparison Please include the following with your request: Example employee(s) Example pay run(s) Your reason for concern or inquiry and any calculations you may have done to investigate Don't hesitate to include more ...