How to safelist emails from Rise People
If you are not able to receive emails from Rise People, follow the steps below to safelist the Rise People domain:
1. Check with your IT team to ensure that your company mail server is not blocking emails from the Rise People email domain @risepeople.com.
2. If your IT team requires you to provide them with a specific email address[es] for safelisting, please provide them with the following:
3. Search your Spam or Junk folder for any emails from the above email addresses and mark them as “Not Spam” or “Not Junk”.
To receive non-system related emails from Rise about our latest product releases plus helpful business insights and resources, please ensure that you complete the directions in step 5 below to subscribe to our regular emails and then provide your IT team with the following email domain for safelisting: @email.risepeople.com.4. Follow the instructions below to add the above email address(es) to your contacts for several popular email providers:
Gmail
To add the sender to your Contacts:
1. Select the email to open it.
2. Rest your cursor over the From address.
3. Select Add to Contacts.
If the email ends up in your Spam folder:
1. Select the email to open it.
2. Choose: Report not spam.
Yahoo!
To add the sender to your Contacts:
1. Select the email to open it.
2. Rest your cursor over the From address.
3. Select Add to Contacts then Save.
If the email ends up in your Spam folder:
1. Select the email to open it.
2. Then click Not Spam.
Outlook
To add the sender to your Safe Senders List:
1. Select the email to open it.
2. On the Message tab, select Junk > Never Block Sender.
If the email ends up in your Junk Email folder:
1. Select the email to open it.
2. On the Message tab, select Report Message > Not Junk.
3. If a ‘Report as not junk?’ popup appears, select Report.
4. Back on the Message tab, select Junk > Never Block Sender.
Outlook (Office 365)
To add the sender to your Contacts:
1. Select the email to open it.
2. Rest your cursor over the From address.
3. Select More Options (three dots).
4. Click Add to Contacts then Create.
If the email ends up in your Junk Email folder:
1. Select the email to open it.
2. Press Not Junk > Not Junk.
3. Press the Report button to Report as Not Junk.
Apple iPhone
To add the sender to your Contacts:
1. Select the email to open it.
2. Press the From address.
3. Select the arrow next to the From.
4. Choose Create New Contact.
5. Press Done.
If the email ends up in your Junk folder:
1. Select the email to open it.
2. Press the arrow at the bottom.
3. Select Mark as Not Junk.
Samsung Mail
To add the sender to your Contacts:
1. Select the email to open it.
2. Press the From address.
3. Select Add to contacts.
4. Click Create Contact then Save.
If the email ends up in your Spam folder:
1. Select the email to open it.
2. Press More options (three dots).
3. Select Remove from Spam.
Apple Mail Client (Mac OS)
To add the sender to your Contacts:
1. Select the email.
2. Rest your cursor over the From address.
3. Select the down arrow and choose Add to Contacts.
If the email ends up in your Junk folder:
1. Select the email.
2. Click Move to Inbox.
Thunderbird
To add the sender to your Address Book:
1. Select the email to open it.
2. Click the From address.
3. Select Add to Address Book.
If the email ends up in your Spam folder: