General
Technical and Organizational Measures Document
Document Control: Date Published: April 22, 2019 Version: 1.4 Owner: IT Security Approvers: CEO, COO, CFO Late Review Dates: July 12, 2023 Next Review Dates: July 11, 2024 Overview This document outlines measures related to tasks performed by Rise ...
Leave of absence by province
Employees in Canada are entitled to leaves of absence away from work for family events, unexpected circumstances, and civil duties such as voting. Some leave policies are governed nationally, while most other leaves are set by provincial legislation. ...
How to clear your browser's cache and cookies
Web browsers store data from previously visited websites in the cache to help load those sites quicker the next time you visit them. They also store user preferences such as login information as cookies. If you’re experiencing issues with Rise in ...
How to see updates within Rise
Whenever we release a new feature, we post a short summary and links to any corresponding Knowledge Base articles on our Product Updates page. If you’re set as an owner or admin in Rise, you can now view our product updates right from within the Rise ...
How to change your password
1. In the upper right corner, click on your profile picture, then click Settings. 2. On the Settings page, click Account Settings. 3. Scroll down to Password, and enter your current password. If you've forgotten your password, follow the directions ...
How to change the display language
1. In the upper right corner, click on your profile picture, then click Settings. 2. On the Settings page, click Account Settings. 3. Scroll down to Language and select your preferred language from the dropdown. Click Save when you're finished.
How to get started in HR
1. Start by adding your employees to the People Directory. For details, check out our article on How to add a new employee to People. 2. If you have the new employee’s payroll information, use the opportunity to add them to your payroll as well by ...
Guide to getting started in Rise
1. To get started, log in to Rise. Check out our article on How to log in for step-by-step instructions. 2. Once you’ve logged in, start by adding your employees to the platform and setting up the structure of your organization. Our How to get ...
How to resubscribe to Rise emails
1. Search in your email inbox for a previous email from Rise People. Try searching for success@email.risepeople.com or people@risepeople.com, which is the addresses that many of our communications are sent from. 2. Open the email and scroll down to ...
How to safelist emails from Rise People
If you are not able to receive emails from Rise People, follow the steps below to safelist the Rise People domain: 1. Check with your IT team to ensure that your company mail server is not blocking emails from the Rise People email domain ...
Frequently Asked Questions - Single Sign-On (SSO)
Q: What is Single Sign-On? A: Single Sign-On (SSO) refers to signing in and accessing Rise Payroll and HR platform via one set of credentials. Earlier, you had to login to each platform separately. As a Payroll admin and HR user, you can now login to ...
Supported browsers
At Rise, we use the newest capabilities available in modern, up-to-date browsers. We test and develop our software on the following list of compatible browsers and restrict access to Rise from incompatible browsers. This ensures the privacy and ...
How to log in
1. Go to risepeople.com and click Sign in. 2. Enter your email and password in the provided fields. Click Login. 3. If you are still only using Rise Payroll, click Try signing in here. 4. Enter your email and password in the provided fields. Click ...
How to reset your password
1. Go to risepeople.com and click Sign in. 2. Click I forgot my password. 3. Enter your email address in the provided field. 4. Click Send me a new password. 5. Check your inbox for a Password reset instructions email and open it. 6. Click Reset ...
How to register
1. Check your email inbox for Your invitation has arrived from rise@risepeople.com and open it. 2. Click Accept Invitation. 3. Enter your email address, password, and password confirmation. 4. Click Set my password when finished. Once you've ...