Set up an IP fence for employees working from home

Set up an IP fence for employees working from home

If you have an employee working from home, you can set up an IP fence to ensure they’re only punching in and out from their home office location.

1. Find out the employee’s home IP address

Ask your employee to Google “What’s my IP address?” and share the answer with you. They should be connected to their home Wi-Fi from the device they intend to use to track time.

Google will usually show a result immediately without requiring the employee to visit any of the search results. The information you need is the IPv4 Public IP address.

If your employees need help or guidance, here's a helpful article you can send them:
https://support.risepeople.com/portal/en/kb/articles/find-the-ip-address-for-your-home-office

2. Add the IP address to the list of accessible IPs

Follow the steps in “How to add IP addresses to Scheduling & Time Tracking” to add the employee's home IP address.

3. Have the employee test the punch-in

It should work without issues. If it doesn’t on the first try, ask them to refresh their web page or restart their mobile app.


Troubleshooting

If you run into any issues, here are a few quick things to check:

  • Is the employee using the device they intend to use to track time (e.g. their laptop)?
  • Is the employee connected to the correct Wi-Fi network? Ensure they’re not accidentally connected to their mobile hotspot or their neighbour’s Wi-Fi.
  • Is the IP address the public IP in Google’s results? Some employees might share their private IP address for their home network, which wouldn’t work for time tracking.

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