Frequently Asked Questions (FAQs): Employee Self Service

Frequently Asked Questions (FAQs): Employee Self Service

Here are some commonly asked questions about Employee Self Service. If you don’t see your question below, please reach out to our support team

Q: How do I enable Self-Service in my Rise HR?
A: You don't have to do a thing! Our development team will take care of it for you.

Q: Who can edit an employee’s personal and work information?
A: HR Owners can always make personal and work information changes for employees. If your Rise HR platform is set to default settings, Administrators and HR managers will also have full editing access. You can also grant permissions to other roles to edit an employee’s information.

Q: Can employees edit their own personal information? 
A: Yes, but only if they’re given the required permission by their HR Administrators.

Q: Can employees edit their own work information?
A: Only HR Owners, Administrators and HR Managers can edit work information.

Q: How do I edit an employee’s information in Payroll?
A: You can edit an employee’s personal or work information within HR. This information will automatically sync to Payroll.

Q: If I edit something in Payroll, will that auto-reflect in HR?
A: You can no longer update employees’ personal or work information in Payroll.

Q: What type of personal information can employees edit?
A: Employees can edit their own personal information, contact information and emergency contacts (if the HR Administrator grants permission). In some cases, HR Administrators must approve employees’ edits before they go live.

Q: How does the information sync between HR and Payroll?
A: The sync is automatic, going from HR to Payroll.

Q: Do I need to import information from HR to Payroll?
A: No, the information will automatically sync from HR to Payroll. 

Q: Other than personal information, what other information (e.g. employee status, salary, etc) will sync between HR and Payroll?
A: HR Owners, Administrators and HR Managers can also edit work information: social insurance number (SIN), employee code, region of employment, start date, employee status. This information will also automatically sync to Payroll.

Q: What can I update within HR on behalf of an employee?
A: You can update:
Personal Information: name, gender, marital status, birthday
Contact Information: address, emails, phone numbers
Emergency Contacts: name, phone number, relationship, address, email
Work Information: SIN, employee code, region of employment, start date, employee status

Q: Can I update employee status or salary within HR?
A: At this time, you can only update employee status within HR.

Q: How do I assign approvers in HR?
A: Click on ‘Settings’, and then ‘Reviewers’. From the Approvals page, you can assign approvers. For more information, please check out our ‘How to assign reviewers in HR’ article.

Q: How do I customize what information my employees should be able to edit?
A: Click on ‘Settings’, and then ‘Roles & Permissions’. From this page, you can customize your permissions for employees. For more information, please check out our ‘How to manage employee roles and permissions’ article.

Q: How do I approve or reject personal information changes?
A: To start your approval process, click the ‘View Request’ button in your email notification. From there, you can either approve or reject the changes. For more information, please check out our ‘Approval Queue - How to approve or reject employee information changes’ article.

Q: Will employees be notified when their information changes are approved or rejected?
A: Yes, employees will be notified by email. For more information, please check out our ‘Approval Queue - How to approve or reject employee information changes’ article.

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