Rise People

Frequently Asked Questions - Payroll

Q: How does Rise calculate deductions for federal and provincial taxes?

A: Rise uses cumulative averaging, meaning that our system uses the year-to-date options in the tax calculation as described in the Payroll Deductions Formulas for Computer Programs by the CRA. We implemented the year-to-date options in two areas:
  1. Bonus Calculations (i.e. tax calculations for non-periodic earnings)
  2. CPP/EI federal tax credits
This means your employees are paying a more accurate amount of tax. Basically, our system takes into account prior earnings for anything taxed under the bonus tax method, and we prorate TD1 amounts (i.e. TD1 amount x current pay period / pay periods in the year).

Q: How do I complete my pay run / what does it mean to Approve my payroll?

A: Once you have finished entering hours/earnings in your pay run input sheet, click Submit to save the pay run data. To finalize/complete your pay run, please click Results next to the pay run in Process Payroll / Review Payroll History, and then click Approve on the Results screen. It is highly recommended that you review the Statement of Earnings as well as the Invoice Report before you Approve to ensure your payroll is correct. For detailed instructions, check out our article on How to Review and Approve a Pay Run.

Q: Is there a payroll cut-off time/date when processing my payroll in Rise?

A: Yes, there is a cut-off time when processing your payroll in Rise. For details, please see your funding agreement.
Note that Rise will still handle your remittances.

Q: What happens if I complete (Approve) my payroll late?

A: If you Approve your pay run past your input due date, you will receive a Late Payroll email notification from Rise. There are two options to ensure your late pay run goes through:
  1. You may issue a cheque on your end and add the Manual Cheque payroll instruction to the input sheet.
  2. Adjust the pay date to the next valid pay date (your next valid pay date will be detailed in the late payroll notification email).

Q: How do I confirm the exact amount of funds that will be withdrawn to pay for my payroll?

A: The exact amount of funds that will be withdrawn from your company/organization’s bank account and the date of withdrawal is detailed in the Invoice Report. You may find this report by opening the pay run’s Results page and clicking View Invoice Report (PDF). We always recommend reviewing your invoice report before you Approve to avoid payroll errors. For more information, see the Reviewing results section of our How to finish (approve) a pay run article.

Q: How are the source deduction remittances handled in Rise?

A: When you process your payroll in Rise, you will not have to handle the payments for remittances to the CRA. Rise will withdraw the amount needed for your remittances when your payroll run has been processed. To confirm the date of withdrawal, please go to the Results page for your pay run and click View Invoice Report. Rise withholds this amount and remits it to the CRA on the due date based on your business remitter type. We offer a handy report called Federal Remittances in the reporting section that will list your RP Account number and break down all of your source deduction remittances (CPP, EI, Employer CPP, Employer EI, Federal Taxes, Provincial Taxes) and the date these payments will be paid to the government. To access this report, open Reports in Payroll, then navigate to Custom Reports and click Federal  Remittances. For more information, check out our How do custom reports work article.

Q: How does Rise know when to pay for my source deduction remittances?

A: Rise pays for your remittances by the due date, based on the information on the Remittance Frequency Verification form that was submitted to us during your registration/signup. The due date for your remittances are based on your business’ remitter type, and the date you paid your employees. Please note the following:
  1. Regular, Monthly: This is the most common remitter type for Rise users. If you are a new employer, or your average monthly withholding amount (AMWA) two years ago was less than $25,000, you are a regular remitter and your remittance due date is the 15th of the month after you pay or give remuneration.
  2. Threshold 1 (Accelerated remitter): You are Threshold 1 if your business's total average monthly withholding amount (AMWA) two calendar years ago was in the range of $25,000 to $99,999.99.
  3. Threshold 2 (also known as an Accelerated remitter): You are Threshold 2 if your business's average monthly withholding amount (AMWA) two calendar years ago was $100,000 or more.
If you are unsure of your remittance frequency, we strongly recommend requesting a letter from the CRA that confirms your remittance frequency. For more details, please read New Remitter and Before You Remit from the CRA.
If your business does not run payroll for an entire month, you will need to file a nil remittance to the CRA, otherwise they may think that your remittances are missing or late. Please note that Rise does not have the authority to notify the CRA of nil remittances on your behalf. For more details, please read Report a Nil Remittance from the CRA.

Q: CRA has notified that my Remittance Frequency has changed. What should I do?

A: We advise small business owners to routinely check their remitter type and to notify us immediately if your remitter type has changed since your initial registration with Rise. You may be assessed a fine by the CRA if the information on that form is incorrect or outdated.

Q: I forgot my account login/password. What should I do?

A: If you have forgotten your password or if you are experiencing issues with logging into your account, check out our article on How to reset your password.
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