Frequently Asked Questions - Time & Attendance

Frequently Asked Questions - Time & Attendance

Q: Who has full access to Scheduling & Time Tracking?
A: Owners and Admins have full access to  Scheduling & Time Tracking.

Q: Can I make changes to time once it's marked Ready for Payroll?
A: Once time is marked Ready for Payroll, it cannot be deleted or unapproved.

Q: What do the letters S and P indicate?
A: ‘S’ indicates the scheduled time of the shift and ‘P’ indicates the punch in time for the shift.   

Q: What happens to shifts that are dropped?
A: Shifts which are dropped become vacant shifts in the schedule.

Q: How can I see an employee’s total scheduled, clocked, approved, and unapproved time?
A: To view the shifts for one week, choose the View by Week filter, and click the + icon by the employee’s name to view their time record for the week. To learn more about View by Week, check out  our How to navigate the time approval page article.

Q: An employee worked multiple shifts on the same day. How can I view the details of each shift separately?
A: To view details of each shift separately, choose the Time by Day filter. To learn more about Time by Day, check out our How to navigate the time approval page article.

Q: Can I edit approved shifts in Scheduling & Time Tracking?
A: No, you can only edit an unapproved shift. To edit an approved shift, click the three dots, then click Unapprove to go back and edit it. To learn more about editing approved shifts, read our How to approve time in Rise Time & Attendance article.

Q: An employee’s shift start time and end time box is highlighted in red. What does it mean?
A: A red box tells you that the employee had unscheduled punches for their shift. 

Q: An employee’s shift start time and end time box is highlighted in yellow. What does it mean?
A: A yellow box tells you that one or both punches don’t match with the scheduled shift for the employee.

Q: Can I manually add a shift in Time & Attendance?
A: Yes, if you want to add a shift that wasn’t included in the schedule, you can manually add it. To learn more about adding a manual shift, check out our How to review and modify time in Rise Time & Attendance article. 

Q: Can I change an employee's department in Time & Attendance?
A: If you want to change an employee’s department for a shift, click the downward arrow on an unapproved shift and choose the new department for the shift. To learn more about changing an employee’s department, check out our How to review and modify time in Rise Time & Attendance article. 
 
Q: Can I pay my employees a different rate for the same shift?
A: Yes, you can. You can use hours classification to pay employees at different rates for the same shift, such as overtime wages. To learn more about hours classification, check out our How to review and modify time in Rise Time & Attendance article. 

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