Inviting and enrolling employees

Q: Can I add more than one employee at the same time to my benefits plan?

A: Yes, you can add multiple employees to your benefits plan all at once.

Q: If an employee submits a paper enrolment form, does Rise require a copy?

A: In the event that an employee submits a paper enrolment form, the Admin needs to manually enter the employee enrolment information into the Rise platform. The Admin should keep the form with the beneficiary section signed (if applicable). Rise does not require a copy of this form.

Q: Can I invite employees from different divisions and classes together?

A: To invite new employees together in bulk, they must be from the same class and division.

Q: Can I invite an employee to access Rise without inviting them to self-enrol in Benefits?

A: Yes, it is possible to invite an employee to Rise without requiring them to enroll in Benefits.

Making updates and changes 

Q: I’ve invited an employee and realized I made a mistake. Can I make changes to the invitation, such as waiving the waiting period?

A: If you want to change the invitation, click on the 3 dots next to the employee’s name and select Invite Details. Once you’ve edited the details, select Update Details for the changes to take effect.

Q: I’ve entered an employee’s address incorrectly. Is there a way I can change this?

A: Yes, you can follow these instructions to update an employee’s address at any time.

Q: How long does it take for changes to employee information to take effect?

A: Once employee information is updated, the changes take effect immediately in the system. Benefits changes are sent to insurance carriers on a daily basis.

Q: Can I remove the dependent on behalf of the employee, or can they do it themselves?

A: As an Admin, you can remove a dependent on behalf of an employee. Alternatively, an employee can remove a dependent themselves.

Q: Does an employee have to re-enrol if their status changes from ineligible to eligible?

A: In this case, you can simply update an employee’s eligibility for benefits and re-invite them to the platform without requiring them to re-enrol.

Q: Can I upload a new plan booklet?

A: Yes, you can upload a new plan booklet for all classes at any time.

Q: What information will employees see under the Booklets tab?

A: Employees will see the plan booklets relevant to their class in all published languages. 

Terminating employees

Q: Can I terminate an employee in the Rise Benefits system or do I need to call Rise?

A: As an Admin, you can terminate an employee in Rise by following these instructions. 

Reporting

Q: Can I download reports?

A: Yes, you can download reports in .csv format and open them with Microsoft Excel or Google Docs.

Q: Can I customize and build my own Benefits reports?

A: Reports are currently limited to the reports provided in the system.

Q: How do I open a .csv file? Do I need new software to open it?

A: A .csv file can be opened with either Microsoft Excel or Google Sheets in the same way that a standard .xlsx (Microsoft Excel) file can be opened. 

Billing

Q: When is my monthly billing cycle?

A: Your billing cycle is run on the second day of every month.

Q: When will I receive the bill for the benefits plan? 

A: Your group benefits premium statement is uploaded to the Billing tab of the benefits portal. The first month’s premium is issued following activation of your group benefits plan on the platform. If your plan is activated after the first week of the month, the premiums for the current month are added to your upcoming statement. 

Q: When is the bill due?

A: If you are a Rise Benefits Administration client (i.e. Rise Benefits + Rise Payroll), your benefits premiums are deducted from your pay runs. If you are a Rise Benefits Essentials client, the billed amount is automatically deducted in the first week of the month. 

Q: What happens if my bill is due on a holiday?

A: If your bill is due on a holiday, the charges will go through on the following business day.

Q: What do I do if there is an issue with my bill?

A: In the event that you have any concerns about your bill, you can always reach out to us at benefits@risepeople.com so that we can resolve any outstanding issues together.

General benefits Q&A

Q: Who can be classified as a dependent?

A: Dependents can include your spouse and/or children as outlined in the following guidelines:

1. Spouse
1. To be eligible, a spouse must be married to the plan member or be under another formal union recognized by law, or a partner of the same or opposite sex who is publicly represented as the plan member’s spouse. Refer to your contract for your plan’s definition of spouse. Members can only cover one spouse at a time.
2. Children
1. Plan members’ children and spouses’ children are eligible dependents if they are not married or in any other formal union recognized by law and are under the age limit specified in your contract. Eligible children include natural children and legally adopted children.
3. Notes:
1. Foster children are not eligible dependents. The provinces and territories provide benefits for them.
2. Other children who are in the custody of a member (not their natural child) are not automatically covered. You must request an administrative exception for such coverage. 
   

Q: Why do we nominate contingent beneficiary(ies)?

A: Contingent beneficiary(ies) are those beneficiary(ies) who receive benefits in the event that none of your beneficiaries are alive at the time of your death.