Support Requests
How to request a manual tax calculation
Asking Rise to do a manual tax comparison Please include the following with your request: Example employee(s) Example pay run(s) Your reason for concern or inquiry and any calculations you may have done to investigate Don't hesitate to include more ...
How to request a custom report
Assistance with a WCB/WSIB report To help you with a worksafe report, we will need the following information: Your rate(s) per province What earnings are assessable per province Assistance with an Anniversary or Birthday report Just confirm if you'd ...
How to request a mass update to default values
When we can do a mass update We can do an import for when you have 10 or more employees needing a change. If it is less than 10 employees, please follow the guide on making employee specific payroll instruction changes here. The information we need ...
How to request a journal entry report
What we need to run the report for you Please send a request including the following information: Your Organization Name Pay Run Number(s) Expected resolve time: 1 business day What we need to help troubleshoot errors If the JE summary report does ...
How to request help with a T4 discrepancy notice
Asking Rise to investigate Please include the following in your request: A scanned copy of the notice (including all pages) Expected resolve time: 5-7 business days
How to request a new administrator
Setting up a new user The primary contact for the account just needs to send us a quick email with the following information and we'll your new colleague set up right away! Full Name: Email Address: Type of Access: (e.g. All Access but Approval, ...
How to make a banking request
If you made an incorrect payment You have three options based on the time of payment. To request a Cancellation, Reversal, or Stop Payment please email Rise at support@risepeople.com with the employee's name, and the total paid to the ...
How to request new payroll instructions
How to request new instructions Please download and complete this document. Send the completed document to support@risepeople.com - expected resolve time is 1 business day. Helpful tips You can add as many new payroll instructions as you need to the ...