FAQ: Recruiting

FAQ: Recruiting

Q: How can I add applications that I received from other sources to our system?

A: To manually add applicants, go to the Applicants tab and click + Applicant. You can enter the required details and upload their resume and cover letter.

Q: Which file formats do you support for resumes and cover letters?

A: We support the following file formats:

  • .pdf
  • .docx
  • .jpeg
  • .png
  • .txt
  • .doc

Q: Who has full access to Rise Recruiting?

A: By default, Owners and Admins have full access to Rise Recruiting. There are three permissions that can be assigned to any default or custom role in Rise:

  • Manage job postings, applicants and offer letters
  • Manage recruiting settings
  • Access recruiting reports

For convenience, these permissions are also bundled under the Recruiter add-on role.

You can also assign collaborators to live or archived job postings—or when creating a new job posting. For more information, check out our How to assign a collaborator article.

Q: Can I add custom questions to job applications?

A: Yes. For more information on how to add custom questions to your job postings, check out our article on How to create a job posting.

Q: Can I filter job applications based on location?

A: Unfortunately, right now we do not offer this feature, but we’re aiming for this improvement in the future of Rise Recruiting.

Q: How can I email applicants from within Rise Recruiting?

A: You can email applicants within Rise by opening their profile in Recruiting and clicking the Email button. For more on how to email applicants, check out our articles on How to email an applicant and How to bulk email applicants.

Q: An applicant seems to be a better fit for another role. Can I change the position name in the application?

A: Yes, you can. Navigate to Applicants, select the applicant, and click Edit applicant to change the position name. Once completed, click Save.

Q: I’m currently using another Applicant Tracking System (ATS). How can I import my current candidates into Rise Recruiting?

A: We recommend that you use Rise for all new applications and keep your postings in your old ATS until you close them. Alternatively, if you need to move the candidates from your ATS to Rise, you can add them manually.

Q: How can I receive updates on the progress of applicants through the hiring process?

A: Rise will send out a daily digest email with an overview of all new activity for your job postings. Recruiting admins will receive emails for job postings they’ve created, and collaborators will receive emails for job postings they’ve been assigned to. For updates on the progress of specific applicants, we recommend that you collaborate with other admins on applications via comments/tagging. Currently we don’t have notifications built inside Rise, but we are aiming to offer this feature in the future.

Q: Can I create a duplicate/clone job posting?

A: Yes, you can! Navigate to the Job Postings tab, select the job you want to duplicate, and click the three dots to open the menu. Click Make a copy to duplicate your job posting.

Q: Can I get a report of my cost per hire, time to hire, the number of applications received, etc.?

A: Today, you can download all job postings and applicant data by clicking Export on the Job Postings and Applicants screens, respectively. You can also access the Applicants by stage report by going to Reports > Recruiting reports.

Q: Do you currently have any integrations with social media?

A: We don’t currently have any integrations with social media, but we aim to offer this feature in the future.

Q: Is there a way to integrate this platform with scheduling tools, like Outlook?

A: We don’t currently have any integrations with Outlook or other scheduling tools, but we aim to offer this feature in future.

Q: Does Rise Recruiting have the ability to search keywords within resumes, Word or PDF?

A: We don’t currently have a keyword search option, but we aim to offer this feature in the future.

Q: How can candidates apply—on the Recruiting page or on the job board directly?

A: You need to redirect all your postings on your job boards to your Recruiting. For more information, check out our How to manage applicants article.

Q: Is Rise Recruiting mobile-friendly for applicants?

A: Yes, our platform is completely mobile-friendly for candidates to use.

Q: How do I post jobs on Indeed?

A: You can automate this by setting up Aggregation with Indeed. For more information, check out our Auto-post jobs to Indeed article.

Q: Where does the job posting get published?

A: To view the job posting on your website, click View Careers Page in the top right corner.

Q: When a candidate stage is updated to interview/hire/rejected, do they receive an automated email?

A: As of today, the candidate receives only a confirmation email once their application has been received.

Q: Can I edit or customize the email template used to confirm that an candidate’s application was received?

A: We don’t currently have this customization available, but we are aiming to add it in in the future.

Q: How long is my job posting live?

A: You can keep a job posting live on your careers page as long as needed.

Q: How can I post a job in multiple locations?

A: There is no direct way to post a job in multiple locations. You can create a copy of your job posting and make changes to the draft. You can publish this copy on your careers page. To learn more, check out our How to manage your job postings article.

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